Cancellation and Refund

How do I cancel an order?

You can cancel your order online within 24 hrs of placing the order. Your entire order amount will be refunded.  An order cannot be cancelled once the item has been delivered to you.

Can I cancel a part of the order?

No.

How long will it take to process my cancellation request?

Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and 3-4 days to initiate a refund. You will be notified of the same by email. Your refund will be processed soon after we receive the cancelled items back from the courier.

Whom should we contact to get the money transferred from the cancelled product?

Refunds are at sole discretion of  DURGA and will be accepted and done only after one to one email communication with the shopper or customer who has placed an order on the website. All Refunds shall be done through Bank deposits only to a Nationalised (Indian based) Bank account, irrespective of payment being made within India or Outside India/CCavenue Payment Gateway/Paypal.

Please send in a mail to us with required information of your Local Bank account. 

Beneficiary name;

Account Number;

Bank Name;

Bank Branch;

IFSC code;

And your mobile number. This process may take up to 7-10 business days, intimation of refund shall be sent to you via email.

Damages & Claims:

For damages occurred during transit and damages due to neglect, improper usage or application will not be covered under our Returns Policy. The company cannot be held responsible for the damages. No refunds will be issued under such conditions.

However the company takes utmost care & employs experienced courier, shipper and logistic agents to deliver goods across the globe. The Company has a very good track record of delivering the goods, adhering with safety procedures, certifications and stipulations that are applicable in India.

Non Entertainment of Returns:

Durga warehouses and stocks its products and manufactures certain products and so it cannot entertain returns as offered in other ecommerce portals, though replacements are accepted.

Request for Replacement can be raised within 10 days from the date of Receipt of Goods.

For replacement of your product, you should mail your product to: info@sridurgahandicrafts.com