Brass Hanuman with Sanjeev Mountain Idol 8 inch

Shipping & Delivery

Domestic & International

All Order Dispatches shall be done against receipt of payment to our account Only, for all modes of payments.

Shipping charges are applicable on each and every product individually and are collected along with the product value at the time of payment. The weight listed on the product page is 
 
The shipping rates for many items we sell are based on the weight / volumetric weight whichever is higher as per the Global shipping norms. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilograms.
 
Estimated Shipping Rates will be quoted once the order is placed and you can calculate the same before check out.

We estimate shipping and delivery dates based on the availability of your items and the shipping options we deal and choose to send each product. Depending on the shipping provider we choose, shipping date estimates may appear on the shipping quotes page. 

We request all our Patrons to understand the current COVID 19 situation faced by all of us and to cooperate with us.

We are accepting Orders,  
Though we are Operational, We are executing 1 by 1 the pending backlog orders. We are trying our best to serve our customers, with the limited staff and supplies.

Similarly, Our logistics partners Postal service & The Professional Couriers are trying their best to serve us by providing their service in this pandemic situation with their limited available resource and to cooperate with us.

 Other Music CDs & cassettes, Books and Products, usually ships in 5 to 15 Business days subject to availability of all products if the user opts for courier service. The postal dispatches will differ based on the destination and postal rates are not readily available to book online orders. They are applicable only on orders placed through enquiry form or enquiry to sales@sridurgahandicrafts.com

Ships: Shipping From Our Warehouse.

Working Day: Monday - Friday.

Ship time: Time taken for Fulfilment + Packing + Logistics connecting time.

Delivery Time: Time taken for each logistics service differs with the products to product and destination to destination for each and every Logistics service. 

Special Home Delivery - Grocery and Puja items:

Owing to the current Pandemic situation Home delivery charges will apply. Our associate will inform you over Phone call once Order is placed. (Rs. 50/- to Rs. 300/-). 

National shipments:

For Orders below 5 kgs weight, Normal in-transit time is 5 to 7 Business days for Local courier services, 

For Orders above 5 kgs weight, Normal in-transit time is 7 to 15 Business days for Local courier services, 

International Shipments:

Air Shipments

For Orders below 15 kgs weight, Normal in-transit time is 5 to 10 Business days

For Orders 15 kgs and above 15 kgs weight, Normal in-transit time is 10 to 20 Business days

At odd instances, this may vary due to extraneous circumstances.

Sea Shipments

For Sea shipments, minimum weight is 1 cbm, 25 to 45 Business days in transit. 

At odd instances, this may vary due to extraneous circumstances.

For all International Shipments, Other end Duties and Taxes to be borne & paid by consignee 

 Orders for idols, which are 1 ft and above:

• Orders shall be confirmed only by email
• For customised idols orders, sample images only will be sent, against which the order can be confirmed.
• The timeline for making idols quoted is approximate, real time may vary
• The idols have to be certified as new and custom made as per the order by the Govt of India
• This process is done every month on a particular date only, and the date shall be updated to you.
• Dispatch shall be done only after the idols are certified for shipment.
• Local transportation charges based on the idol's value are applicable for the certification process.

The shipping rates currently, will be reflected automatically only for the Zones listed in the shipping list. For rest of the Zones, both National & International, you will see a message "Your Zone is not listed for Shipping Please Send Email sales@sridurgahandicrafts.com  Please send an Email to sales@sridurgahandicrafts.com

The items can be added to the cart and sent as enquiry. The shipping charges shall be sent by email to you. On receipt of confirmation for shipping charges by email, we shall send an invoice to your email id to make payment for shipping separately.

Alternatively you can proceed to place order for items alone and make payment immediately and request for shipping in order remarks.
 
Normally all products can be shipped to any address in the world, though please note that there are restrictions on some products(certain food products, perfumeries, DG categorised, Oil/ghee products), and some products cannot be shipped to international destinations(certain food products, perfumeries, DG categorised, Oil/ghee products). Though they could be shipped through the Sea, the minimum gross weight for such products should be 70 kgs. Though you will be able to add these products to your cart and pay for them, the items will be omitted at the packing level and you will be informed about the amount balance in your account with us, which will remain as store credit to use for future orders.
 
Once the payment is made against an invoice, the shipping address cannot be changed.
 
All Deliveries within India are done through Courier or Post, International couriers are done based on the products ordered. 

The shipping charges quoted are exclusive of Other end charges applicable at the destination country. They have to be borne and paid by the customer/consignee at the time of receiving the parcel to the Courier Service Provider.

CASH ON DELIVERY: - Temporarily out of service 

1. Available for Customers within Chennai Limits.
   2. Minimum Order Value For COD - Rs.1000/-
   3. No service to destinations after Tambaram, Tiruvallur, Tiruvottiyur, Velachery.
   4. All delivery will be against order confirmation by email to sales@sridurgahandicrafts.com
   5. Delivery done only on working days.
   6. Handling & Delivery charges of Rs.100/- applicable for all deliveries

Partial shipment:

Any Order can be done as partial shipment, based on the availability of the product against confirmation of customer. The shipping charges incurred in such cases would change and the real time shipping charges would be required once the reshipment is arranged through email. Incase of cancellation of the pending items of a partial shipment, the refund for such orders would be done only of the Order value and not the shipping charges collected and taxes incurred on the order value or shipping charges.

Packing of Product:

Packaging is done by a team of experts, who specializes in packaging the products we deal with, as we understand their importance. The packing is done based on the nature of the product. We take utmost care for each and every product of an order, check for quality and quantity for each order and proceed for packing. The packing process will differ for Stone items, metal items and Kolu dolls. The packing charges for most of the items are added along with the shipping charges, while for a product with a weight of 5 kgs and above the packing shall be quoted separately based on the destination to send. 

We have added packing weight as a variable to each product, which will reflect in the product weight. The packing charges are also applicable for all products for shipment outside India.

Offers, Discounts, Packs, Special rates, Shipping time, Processing time, Products displayed on website,  all are only applicable for Orders placed and paid via Online and not for applicable for our Retail Outlets.